Privacy Policy

MNS Belgium ("MNS", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you use our website at https://mnsapps.com and our platforms — StockFlow Manager, The Count AI, AI Social Pilot, and Life Admin (collectively, the "Services"). We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Belgian Data Protection Act.

1. Data We Collect

We collect the following categories of personal data:

• Account data: name, email address, password (hashed), and role when you register or are invited.
• Profile and business data: company name, phone number, and preferences you provide through the Services.
• Usage data: platform interactions, feature usage, log data, IP address, device type, and browser information collected automatically.
• Content you submit: inventory records, scanned images, social media drafts, uploaded documents, and any other data you store or process through the Services.
• Communications: the content of messages you send us via email or contact forms.

2. How We Use Your Data

We process your personal data for the following purposes:

• To provide, operate, and maintain the Services and your account;
• To process transactions and manage subscriptions;
• To provide customer support and respond to your inquiries;
• To improve the Services, including training and refining our AI models on aggregated, de-identified data;
• To monitor for fraud, abuse, and security threats;
• To send service notifications, product updates, and (with consent) marketing communications;
• To comply with legal obligations under Belgian and EU law.

We do not sell your personal data to third parties, and we do not use your individual-level content to train public AI models.

3. Legal Basis for Processing

Under the GDPR, we process your personal data on the following legal bases: (a) performance of a contract with you; (b) compliance with our legal obligations; (c) our legitimate interests in operating and securing the Services; and (d) your consent, where applicable, which you may withdraw at any time.

4. Data Sharing

We may share your personal data with:

• Cloud infrastructure providers that host and process data on our behalf, located within the European Economic Area (EEA);
• Service providers such as email delivery, analytics, and payment processors, bound by data processing agreements;
• Public authorities where required by law or to protect our legal rights.

We do not transfer your personal data outside the EEA without appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is retained for the duration of your subscription and deleted within 90 days of account termination, except where longer retention is required by law (e.g., tax records under Belgian law).

6. Data Security

We implement industry-standard technical and organizational measures to protect your personal data, including AES-256 encryption at rest, TLS encryption in transit, role-based access controls, regular security audits, and continuous backups. Despite these measures, no system can be guaranteed to be perfectly secure.

7. Your GDPR Rights

Under the GDPR, you have the following rights regarding your personal data:

• Access: request a copy of your personal data;
• Rectification: request correction of inaccurate or incomplete data;
• Erasure: request deletion of your personal data ("right to be forgotten");
• Restriction: request that we limit the processing of your data;
• Portability: receive your data in a structured, machine-readable format;
• Objection: object to processing based on legitimate interests or for direct marketing;
• Withdrawal of consent: withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at info@web-shop.biz. You also have the right to lodge a complaint with the Belgian Data Protection Authority (gegevensbeschermingsautoriteit.be).

8. Cookies

We use cookies and similar technologies for essential functionality, analytics, and security. For details, see our Cookie Policy.

9. Children's Privacy

The Services are not directed to individuals under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and, where appropriate, by email. The "Last updated" date at the top indicates when the policy was last revised.

11. Contact

If you have questions about this Privacy Policy or your personal data, contact us at info@web-shop.biz or write to Mortsel 2640, Belgium. Our VAT number is BE1000.458.592.